Keynote Speaker: Dr. Allison Rossett
Topic: "Mobile Learning and Performance"
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Our biggest challenges as designers is deciding: What do we teach and what do we aid?
This is the dilemma of Learning vs. Performance Support.
Learning is I get it. I know. I remember.
Performance support is I found it. This is just what i need! (<--- Job Aids!)
What do we ask them to remember/memorize and what do we provide performance support for?
Dr. Rossett says WE DON'T HAVE TO CHOOSE!
Good design will help people do what they have to do! Period.Sometimes training will be heavy on learning and support on demand. Example is a pilot, who would have lots of training, but performance support via mobile devices would help them remember the daily checklists that they do so often they might sometimes skip a step.
An example of reliant on support and lighter on learning: a tree surgeon who found a stranded finch on the ground used his mobile device to help the finch fly.
What guidelines should we follow when creating mobile learning:
1. Make it insanely useful
Example: Fooducate Scan a barcode, get immediate feedback (letter grade for health factor), and then it provides healthier alternatives. BUT it only works if you USE it! Dr. Rossett gave an example of a friend who installed it but never really used it until her doctor told her that her cholesterol was high.
2. Not your Grandma's Performance Report
Planners: Planners are in our lives just before and just after the task. Like a laminated packing checklist that Dr. Rossett uses every time she packs for a trip.
Sidekicks: Are there with us in the midst of it all. The example that she gave are the ingredient card reminders that fast food joints use to remind the employees the order and amount of the ingredients you use when making a Whopper.
3. Avoid the hammer
Don't create a mobile device just to have a mobile device. Identify your learning objectives and then create a mobile device that supports your learning and/or performance support of your objectives. Also...go where the errors are!
"we need to think more about performance, to see things from the users' perspectives"
4. Place Performance Support in the blend
No intervention, in it of itself, can get it done alone. We can't do training alone. We have to provide the performance support.
Think about the IST classes...they are great, but class isn't where all the learning takes place. It's the classes plus. Plus. Plus. PLUS!
She gave an example about taking a face to face class on wine, but the info was too dense and it didn't stick. Then she did an online module, but it didn't give her the info she wanted, so she didn't finish it. But she found a wine app that she liked: Hello Vino, that met her needs (which was not how wine was made, or any of that nonsense, she just wanted to be better at selecting the right wines to serve at her dinners).
5. Change!
Use what we know about change to bring mobile and results to the organization.
Note to self look up: Roger's Technology Diffusion Model.
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